Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.
Your privacy is a priority at 121 Digital Media, and we go to great lengths to protect it. Why we collect personal information
Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
If you do not want 121 Digital Media to keep you up to date with 121 Digital Media news, software updates and the latest information on products and services click www.121musicstore.com/en/profile.html and update your personal contact information and preferences.
There are a number of situations in which your personal information may help us give you better service.
For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a product, participating in an online survey, créating your account, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the 121 Digital Media products you own, such as date of purchase; and information relating to a support or service issue.
We collect information for market research purposes — such as your music preferences— to gain a better understanding of our customers and thus provide more valuable service.
We also collect information regarding customer activities on 121 website, and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
The 121 Digital Media services such as 121 Music Store, allows you to create an “121 Digital Media ID” based on your personal information.
This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal 121 Digital Media ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the 121 Music Store, all you need to do is enter your 121 Digital Media ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your 121 Digital Media ID it will be available for all your transactions with 121 Digital Media globally.
If you use a bulletin board or chat room on an 121 Digital Media website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. 121 Digital Media is not responsible for the personally identifiable information you choose to submit in these forums.
There are also times when it may be advantageous for 121 Digital Media to make certain personal information about you available to companies that 121 Digital Media has a strategic relationship with or that perform work for 121 Digital Media to provide products and services to you on our behalf.
These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with 121 Digital Media’s policies.
Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the 121 Digital Media website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. How we protect your personal information
121 Digital Media takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The 121 Digital Media 121 Music Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the 121 Music Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari. Integrity of your personal information
121 Digital Media respect the french CNIL protocol against the violation of your privacy. We have safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.
You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.121musicstore.com/en/profile.html. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.
If, however, you prefer not to enable cookies, please go to www.121musicstore.com/legal/aboutcookies.html, which explains step by step how you can disable cookies. Please note that certain features of the 121 Music Store website will not be available once cookies are disabled.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 121 Digital Media will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the 121 Digital Media website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database located in Cupertino, California, in the United States.
Our companywide commitment to your privacy.
As we said, 121 Digital Media takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to 121 Digital Media employees and strictly enforce privacy safeguards within the company. In addition, 121 Digital Media supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
121 Digital Media’s website has links to the sites of other companies. 121 Digital Media is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If you do not want 121 Digital Media to keep you up to date with 121 Digital Media news, software updates and the latest information on products and services click www.121musicstore.com/en/profile.html and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.